Customer Services

  • About Us

    Just Squash are one of the UK leading Racket Specialist. We offer a large range of squash equipment. We supply the latest range of rackets, bags, balls, clothing and accessories from the biggest brands including Head, Prince, Tecnifibre, Karakal, Dunlop, Wilson and many more. We also offer multi-buy deal rackets. So if your looking for a great deal then look no further then

    We also offer a price-match guarantee! Find a cheaper price ANYWHERE online and we will match it.

    You can find us on Facebook, Twitter and YouTube.

    A little bit more about Just Squash

    Just Squash is based in Letchworth, Hertfordshire. We have an outlet shop based at Letchworth Tennis Club which boasts a huge selection of sporting goods for our customers to choose from. So when's best for you to pay a visit?..

    Stringing Service

    We offer a fantastic racket stringing service for our customers. We have a huge range of squash strings to choose from and can make sure we have your racket completed within two working days.


    We also have a great team of people who are knowledgeable and are willing to assist you through your product search.

    Giving Back

    We support and sponsor various local clubs and tournaments, we believe that racket sports benefit from companies like ourselves showing our willingness to help.

  • Contact Us

    Letcworth Tennis & Sports Club
    Muddy Lne
    SG6 3TB
    [email protected]


    Opening times

    Mon/Tue/Wed/Thurs/Fri  9:00am - 3pm and Eve 5:00pm -8:00pm Mon-Fr

    Sat 9am - 4pm

    Sun - Closed

    Parking is always available in the tennis club car park
    We do not stock the entire range as shown online in-store. Please e-mail or call us in advance to check stock availability, if you are making a special trip to the store.
  • Delivery & Pricing

    All 24 hour orders will be despatched same day if received no later then 2pm.

    All deliveries are working days only.

    All UK mainland orders over £75.00 will be free of charge. FREE standard delivery (Important notice: if you have an item shipped with FREE postage and then decide to return the item for a refund, we will refund your item minus the shipping fee's incurred by us (Just Squash).

    UK Delivery Options

    Standard £5.99 (3-5 days)

    48 hours £6.99

    Next Working Day £7.99 (before 2pm)

    International Delivery From £15.00

    Europe: From £10.00

    Worldwide Delivery: We ship with DHL by Air (with full tracking service). We can ship a parcel any size worldwide, for prices please email: [email protected]

    European orders are sent with DPD, track your order: DPD

    UK & Europe Deliveries Rates

    CountryZoneClassic RateTransit Time
    Austria 2 £10.63 3 Days
    Belgium 1 £9.14 2 Days
    Bosnia 5 £34.01 4 - 6 Days
    Bulgaria 5 £34.01 4 - 6 Days
    Croatia 4 £19.24 4 - 6 Days
    Czech Republic 3 £14.37 3 - 4 Days
    Denmark 2 £10.63 3 Days
    Estonia 4 £19.24 4 - 5 Days
    Finland 4 £19.24 4 - 5 Days
    France 1 £9.14 2 Days
    Germany 1 £9.14 2 Days
    Greece 5 £34.01 4 - 8 Days
    Hungary 4 £19.24 4 - 5 Days
    Iceland 5 £34.01 4 - 6 Days
    Italy 3 £14.37 3 - 4 Days
    Latvia 5 £34.01 4 - 6 Days
    Lithuania 5 £34.01 4 - 6 Days
    Luxembourg 1 £9.14 2 Days
    Netherlands 1 £9.14 2 Days
    Norway 5 £34.01 4 - 6 Days
    Poland 4 £19.24 4 - 5 Days
    Portugal 4 £19.24 4 - 5 Days
    Republic of Ireland 1 £9.14 2 Days
    Romania 5 £34.01 4 - 6 Days
    Serbia 5 £34.01 4 - 6 Days
    Slovakia 3 £14.37 3 - 4 Days
    Slovenia 4 £19.24 4 - 5 Days
    Spain 3 £14.37 3 - 4 Days
    Sweden 4 £19.24 4 - 5 Days
    Switzerland 2 £10.63 3 Days

    International Deliveries Rates (Please note: All non-UK customers are responsible for any import taxes and duties).

    CountryWeightRateTransit Time
    USA & Canada 0 - 2kg £30.00 3 - 5 Days
    USA & Canada 2 - 4kg £40.00 3 - 5 Days
    Rest of The World 0 - 2kg £40.00 3 - 5 Days
    Rest of The World 2 - 4kg £60.00 3 - 5 Days
  • Returns & Faulty Goods

    All purchases are covered by our 14 day exchange or refund promise. The customer loses the original carriage cost.

    Returns should be sent to:

    Letcworth Tennis & Sports Club
    Muddy Lne
    SG6 3TB

  • Privacy Policy

    Returns can only be accepted in original packaging / unworn / with labels or shoe tags still attached within 14 days of receipt of order. Please enclose your order number, proof of purchase and your full contact details. Customers are responsible for the cost of returning any unwanted items to us.

    10 day Racket Trial Returns

    We are only able to offer a full refund if the original grip wrapping/tags are still in place.

    The cost of returning any item to us is your responsibility. We recommend using myhermes for convenient, cost effective returns - click here for more information.

    We can also exchange the goods for an alternative product although you will be responsible for any further postage costs.

    Please check the details of your order carefully to ensure that you have ordered the correct sizes.

    Our shoe sizes are quoted in UK sizes primarily so please ensure that you refer to the sizing charts or email us at [email protected] if you have a query on international conversion.

    In the unlikely event that an item is faulty or has been sent in error we will also refund your return postage in accordance with our terms as detailed below.

    We recommend that you use the convenient, tracked myhermes service for all returns (rather than more expensive special delivery or upgraded courier services) as we are usually only able to refund postage equal to the value of the basic service (£2.78 for up to 1kgs). Click here to book a return using myhermes. 

    We recommend that you obtain proof of posting/adequate insurance for all returns as we are sorry but we cannot be held responsible for returned items lost in transit.

    Please note that if you order items over £75.00 allowing you to qualify for free UK delivery but subsequently return items taking your retained order value to under £15.00, we reserve the right to refund you less the £1.95 standard UK delivery charge which would have originally been applicable.  

    Bundle returns

    Please note that if you return one or more items from a bundle deal, any items which you retain will be charged at their normal current full price as if they had been purchased individually in the first instance. Bundle prices only apply if all items in the bundle are purchased and retained.  

    Racket String Breakages

    Please note that racket manufacturers will not guarantee racket strings. Therefore, we are unable to accept returns due to string breakage, even if the strings break within the first few weeks of purchase, unless there is a fault with the racket itself. We do however offer a professional racket restringing service.

    International Returns

    For enquiries regarding international returns, please email [email protected]

  • Terms & Conditions


    1.1 "Buyer" means the individual or organisation who buys or agrees to buy the
    Goods from the Seller;
    1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair
    Contract Terms Act 1977;
    1.3 "Contract" means the contract between the Seller and the Buyer for the sale
    and purchase of Goods incorporating these Terms and Conditions;
    1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
    1.5 "Seller" means Just Squash, PO Box 51, Hitchin, Herts, SG5 3UQ
    1.6 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the seller.


    2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
    2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
    2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions
    2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.


    3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase
    Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
    3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.


    4.1 The Price of the Goods shall be that stipulated on the Seller’s Website. The Price does include VAT but not delivery charges.
    4.2 The total purchase price, including VAT and delivery charges, will be displayed in the Buyer’s shopping cart prior to confirming the order. All payments will be made in GBP £’s Sterling
    4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
    4.4 In the case of all sales, payment of the Price plus VAT and delivery charges must be made in full through the secure payment system on the website


    5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
    5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
    5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.


    6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
    6.2 If the Seller discovers that the Buyer is not legally entitled to order certain
    Goods, the Seller shall be entitled to cancel the order immediately, without notice.


    The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.


    8.1 Goods supplied within the UK will normally be delivered within 14 days of the confirmation of order. It is assumed that the delivery address is accessible by lorry if required. If this is likely to be a problem, please inform us at the time of order.  8.2 Goods supplied outside the UK will only be shipped by prior arrangement.
    8.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date.
    8.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
    8.5 Delivery of the Goods shall be made to the Buyer’s delivery address specified in the order confirmation and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The goods will be delivered between the hours of 8.00am and 6.00pm. The person who placed the order will need to be available to sign for the delivery.
    8.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.


    9.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email or letter within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. A telephone conversation does not constitute notification of non acceptance.
    9.2 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (EXCLUDING delivery costs).
    9.3 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller in writing at the following address, Just Squash, Letchworth Tennis & Squash Club, Letchworth HERTS, SG6 3TB  or by email to [email protected] within 7 days of receipt of the goods.
    9.4 Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods excluding delivery charges, if any) except for return postal charges within 30 days of cancellation.  If the goods are to be collected the cost of collection will also be deducted from the refund to the buyer.
    9.5 Goods will only be accepted for refund if they are in a merchantable condition ie. Unopened and in original packaging and undamaged 
    9.6 Goods to be returned must clearly show the order confirmation number obtained from the Seller on the packaging.
    9.7 Where returned Goods are found to be damaged due to the Buyer’s fault the
    Buyer will be liable for the cost of remedying such damaged goods.


    10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
    10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the
    Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

    11. WAIVER

    No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.


    The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.


    If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.


    The Seller shall be entitled to alter these Terms and Conditions at any time. But this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.


    These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.